Help and support

In the app, open Settings, tap Delete account and confirm. This permanently removes your account, your history, your records and your synced data. Without the app, follow the steps on the Delete your account page.

Only if you turn Replays on. Replays are off until you say yes in the app, and they are for athletes aged 18 and over. With Replays on, CaliCam saves a silent video of each camera-tracked set and uploads it to CaliCam’s cloud storage: for 7 days you can watch your own workouts back (only you can), and a ranked or friend race can be watched back by you and your opponent. Replays are never public. Uploaded videos are kept until you delete your account or ask us to delete them. You can turn Replays off at any time in Settings › Data & privacy: recording stops at once and your side of past races is no longer shown to opponents.

Camera frames, video and audio are never uploaded for movement diagnostics. Coach Lens may record a short silent replay on your device, and that clip is never uploaded. In a live race your camera is streamed to your opponent, and that live call is never recorded. Share movement diagnostics is on by default: CaliCam temporarily shares pose landmarks and tracker decisions linked to your account so support can explain missed or incorrect reps. It never includes camera frames, video or audio. These traces are deleted within 7 days, and you can switch the setting off at any time in Settings › Data & privacy, which also deletes what was already collected.

If movement diagnostics were on, email us the exercise and roughly when it happened. No workout video is needed: we can see what the tracker saw and why it counted, refused or could not score each attempt.

Subscriptions are billed and managed by Apple or Google. On iPhone and iPad, open Settings, tap your name, then Subscriptions. On Android, open Google Play, then Payments and subscriptions. For anything else, email support.